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    Home » Recommendations

    8 Restaurant Chains Tourists Love But Locals Avoid

    Published:Jul 27, 2025· Modified: Jul 29, 2025 by Mia Davidson

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    When visiting the UK, tourists often flock to certain restaurant chains they've heard about or seen online. But what many visitors don't realise is that locals frequently give these same establishments a wide berth.

    The gap between tourist popularity and local approval reveals interesting insights about authentic British dining experiences versus tourist traps.

    1. Angus Steakhouse

    Angus Steakhouse
    © SquareMeal

    Strategically positioned in prime tourist hotspots across London, these bright red storefronts lure unsuspecting visitors with promises of authentic British steakhouse experiences.

    Locals wouldn't dream of paying the inflated prices for what many describe as mediocre, overcooked meat. The chain survives almost entirely on one-time customers who don't know any better.

    2. Bill's

    Bill's
    © Bill's

    Once a charming, independent café that expanded into a nationwide phenomenon, Bill's now epitomises style over substance. The Instagram-worthy decor masks increasingly disappointing food.

    British diners lament its transformation from quirky favourite to corporate chain. While tourists snap photos of the vintage-industrial aesthetic, locals remember when the food quality matched the ambiance.

    3. Wagamama

    Wagamama
    © Vanity Fair

    This Japanese-inspired chain draws queues of excited tourists eager to sample its communal bench seating concept and noodle bowls. The novelty factor works brilliantly on first-timers.

    Many Brits, however, have grown weary of the factory-like efficiency, inconsistent flavours, and watered-down authenticity. The chain's rapid expansion has led to what locals consider an assembly-line approach to Asian cuisine.

    4. Nando's

    Nando's
    © Nando's PERi-PERi

    Foreign visitors often arrive having heard of the legendary 'cheeky Nando's' from social media. They're typically thrilled by the novelty of choosing spice levels and self-serving drinks.

    Meanwhile, many locals view it as a reliable but ultimately uninspiring option. The peri-peri chicken chain has become such a cultural cliché that it's now more punchline than destination for discerning British diners.

    5. Dishoom

    Dishoom
    © Tripadvisor

    The two-hour queues outside Dishoom branches consist primarily of tourists determined to sample the Bombay café experience they've read about in every guidebook. The hype has reached fever pitch.

    Locals appreciate the quality but balk at the wait times. Many Brits know they can find equally delicious Indian food at family-run establishments without the performative queuing ritual that's become part of the Dishoom brand.

    6. Prezzo

    Prezzo
    © Verdict Food Service

    Found in nearly every British high street, Prezzo represents the bland uniformity that plagues chain Italian restaurants. Tourists appreciate its predictability and widespread availability when exploring unfamiliar towns.

    British diners have largely moved on, tired of the formulaic menu and microwaved-tasting pasta dishes. The chain's financial struggles in recent years reflect local disillusionment with its cookie-cutter approach to Italian cuisine.

    7. PizzaExpress

    PizzaExpress
    © Tripadvisor

    This ubiquitous pizza chain occupies prime real estate in historic buildings across Britain, making it an easy option for sightseers. The familiar blue logo signals safety to uncertain tourists.

    For locals, PizzaExpress has become the definition of 'adequate but overpriced.' Once revolutionary for introducing authentic pizza to Britain in the 1960s, it's now seen as the uninspired choice of those who don't know where else to go.

    8. Frankie & Benny's

    Frankie & Benny's
    © Tripadvisor

    The faux-American Italian decor complete with checkered tablecloths and Sinatra soundtrack creates a theme park version of a New York Italian diner. Tourists love the theatrical presentation and enormous portions.

    British diners have largely abandoned this chain, put off by the microwave-heavy food preparation and dated concept. The forced 'happy birthday' singing by unenthusiastic staff has become symbolic of its artificial atmosphere.

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